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RETURNS & EXCHANGES
Island Wake stands behind the quality of our products and we hope you enjoy the shopping experience with us. If you are not satisfied for any reason, once we confirmed we committed to returns or exchanges. You can simply return your merchandise within 7 days of delivery. Items purchased online can only be returned by online and cannot be returned to retail stores. Items purchased at a retail store should be returned to the store.
Returns Policy
SALE MERCHANDISE CANNOT BE RETURNED OR EXCHANGED
- Customer must provide relevant receipt
- Label tag must not be removed
- Item(s) have not been damaged, altered, or used
Return Process
If you are not satisfied for any reason, simply return your merchandise within 7 days of delivery, provided it has not been damaged, altered, or used. NO returns will be accepted after this date. Initial shipping cost is non-refundable.
- Please Contact Us straight away before you send to our warehouse. Our customer service representatives will try to resolve the issue for you as soon as possible.
After we confirmed all return requirements are valid, we will return the payment as soon as possible.
- Customer may need to bare the return shipping fee. This depends on the reasons of return.
- Complete the returns form, pack the item(s) with the return form in a box or satchel, and send the parcel on its way.
Exchange Process
- If you required to exchange item(s), please Contact Us within 7 days of delivery.
- The new item(s) will be sent to the original delivery address, if you need to change address please contact our customer service team.
Refund Process
Once we receive the return package and confirm that it meets the Returns Policy above, we’ll process your refund and send you an email to let you know.
- The refund will appear in your bank account about 4-7 days after you hear from us. If there are any issues or your return doesn't meet our policy, we’ll send your parcel back to you, but we’ll contact you about it first.